ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 21, 2026

Good company but a lot of work in AI teams

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice teammates but some managers are toxic

Cons

Bad work life balance overall

1.0
Jan 20, 2026

layoffs

Recommend
CEO approval
Business Outlook

Pros

worklife balance and good equity

Cons

horrible leadership and silent layoffs

Viewing 274 - 276 of 5,726 Reviews

Glassdoor has 6,664 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.