ServiceNow reviews

4.1

80% would recommend to a friend

(5,715 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,715 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits nice office decent pay name-recognition

Cons

overuses its low-code platform for engineering issues. no industry-standard tech whatsoever. business model is just to squeeze its customers dry. ai is life-threatening to it's core business.

Viewing 223 - 225 of 5,715 Reviews

Glassdoor has 6,652 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.