ServiceNow reviews

4.1

81% would recommend to a friend

(5,703 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Mar 9, 2020
Recommend
CEO approval
Business Outlook

Pros

- Solid pay & benefits, lots of money to be made in stock grants and ESPP - The technology is exciting to work with; innovative and in-demand - Fellow SCs are an intelligent and collaborative crew

Cons

- Growing layer of middle management that's inept, arrogant, and more interested in playing politics than actually leading the business or their people - The good leaders that exist are being marginalised and aren't rewarded for doing the right things - Growth and development is a political game and you are a pawn. Promotions and leadership roles are bargaining chips for management to get their own needs met. Most promotions are not about who is best suited to the role, but about the power other leaders gain by moving up their own allies.

5.0
Jan 5, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Compensation 2. Work culture 3. Work life balance 4. Opportunities to work on latest and various technologies. Not tied to a specific technology stack 5. Career growth

Cons

Company is growing very fast. Lot of new engineers with below par talent are getting hired. It is affecting quality of the products

5.0
Apr 29, 2017

Rewarded for your hard work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceNow is a company that operates in a lean fashion. Every individual has the opportunity to take part in critical and meaningful work that impacts the company. There are ample opportunities for advancement, as they really do promote from within. Reading other reviews I would agree that ServiceNow has a performance driven culture. I have been here for 1.5 years and our stock has risen by $25. If you want to work for a company in which you can scrap by and earn a paycheck find somewhere else to work. Bonuses/stock are paid out quarterly and yes your performance is reviewed in such terms as well. Some people who worked at bigger companies can't adjust to the fast release cycles or the fact that their work has high visibility. Management expects us to work hard, but they honor our DTO policy. One of the few places where you work hard, but they respect your work life balance. Their is awesome management who actually cares about your personal growth as an employee, gives you the support, and tools that you need to perform your job well. We are the best kept secret in the valley, if you don't believe it go do some research.

Cons

None that i can think of.

Viewing 181 - 183 of 5,703 Reviews

Glassdoor has 6,639 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.