ServiceNow reviews

4.0

77% would recommend to a friend

(5,744 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jul 16, 2025

It was good while it lasted…

Recommend
CEO approval
Business Outlook

Pros

Good salaries and benefits, unmatched product breadth (a solution for everything). Good benefits.

Cons

Terrible internal reporting systems. Bi-annual snr mgt cleanout now followed by almost total middle management clean-out, good and bad. Culture smashed and moral below sea level.

3.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Great product that is well received by market

Cons

Management does not listen to what's happening in the field and day to day operations, and very unstainable support (presales)

Viewing 601 - 603 of 5,744 Reviews

Glassdoor has 6,683 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.