Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (378) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 802 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 411 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "Good pay and stock options" ((in 270 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 124 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "Quiet layoffs: Both contractors and full" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Paris , Issy-les-Moulineaux , Lyon , Boulogne-Billancourt

ServiceNow reviews

4.0

77% would recommend to a friend

(5,744 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,744 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews

5.0

Oct 7, 2025

Solid Company with a Healthy Positive Culture

Advisory solution consultant

Recommend

CEO approval

Business Outlook

Pros

Culture - mission and people first mindset. Coworkers - Willing to get to work along side you Learn it all mindset - Everyone is looking to be better and help others do the same. A lot of new innovation coming out.

Cons

Why didn't I know about this place sooner! Customers are still learning what this powerful and innovative platform is capable of (con AND a pro)

1.0

Oct 5, 2025

Too much of hype; not the same company as before

It director

Recommend

CEO approval

Business Outlook

Pros

Good pay structure and benefits

Cons

The IT department has grown increasingly disjointed with rising interdepartmental politics. Continued quiet layoffs over the past year.

2.0

Oct 3, 2025

Zero career growth, poor management, multiple layoffs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company has great work life balance Solid products and customer base

Cons

There is absolutely no career path for seasoned professionals Poor middle management, lack of clear direction, poor decision making Plagued with multiple “quiet layoffs” which are used to manage headcount without prior notice Lack of collaboration between teams Enterprise company which functions like a start-up

Viewing 595 - 597 of 5,744 Reviews

Jobs at ServiceNow

Program Director

Issy-les-Moulineaux

View job

Senior AI Agent Engineer – Moveworks | Customer Deployment

Issy-les-Moulineaux

View job

Principal Engagement Manager

Issy-les-Moulineaux

View job

Sr Director, EMEA South COO

ServiceNow

ServiceNow reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Solid Company with a Healthy Positive Culture

Too much of hype; not the same company as before

Zero career growth, poor management, multiple layoffs

Jobs at ServiceNow

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