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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,738 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Nov 25, 2019

      Staff Software Enginner

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Awesome Benefits and Package 2. Good Stock Options 3. Office is Nice and spacious. 4. Higher Education Support. 5. Free snacks and Tea, Foody's will enjoy.

      Cons

      1. Very Less Innovative work inside & company is busy in Acquiring another companies. 2. No Latest Tech Stack (Trending Technologies were used rarely, you just have to stick to their platform). 2. Women dominant benefits , Men should be considered equally or at least half while giving benefits. 3. US Driven Late night meetings. 4. Hire and fire culture. 5. Internal movement is a difficult task, if you have bad manager then you are gone.

      3.0
      Nov 9, 2019

      Great company and opportunity, wrong middle management

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technology is awesome and opportunity can be impressive depending on your location. Decent pay and benefits.

      Cons

      Your experience will be radically different based on where you sit. Some upper middle management people create and instigate toxic environments that are very far from the company culture you see advertised from the US.

      3.0
      Aug 21, 2019

      Great potential but not managing talent appropriately

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast growing, innovative products, most people are very collaborative and friendly. Investing in training and people are given good equipment to work with.

      Cons

      Hiring overqualified people into junior management roles, with the promise of quick growth potential but giving the promotions and big jobs to people on the inside track, or hiring in from outside. Lots of messaging about Diversity and Inclusion but hardly any minorities or women at the top levels in Europe. Very US centric, all global lead roles in the US HQ, lack of willingness to listen to the people in region about how to conduct business effectively. Benefits not in line with many local markets.

      avatar
      ServiceNow Response
      6y
      Thank you for the review. Investing in talent is one of ServiceNow's top priorities, and we're glad you're noticing that we're focused on helping our team members learn and grow. We have online training, as well as programs like ManageNow and Lead Now, to help people managers and senior leaders continue to improve. Although our headquarters are U.S.-based, EMEA is a key region for us, with some of our company's largest customers. We care deeply about creating a diverse, inclusive culture where people are heard and valued, and we are investing around the world to continue to best serve our people, our customers, and our communities.
      Viewing 553 - 555 of 5,738 Reviews
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      Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.