Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (58) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 450 reviews)); "Great people and a lot of learning" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 383 reviews)); "Good pay and stock options" ((in 257 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 128 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 51 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,694 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Oct 13, 2015

Misleading interview process

Tech support

Recommend

CEO approval

Business Outlook

Pros

Decent office perks like snacks and Friday lunch.

Cons

I was referred to ServiceNow as software developer from a recruiter and interviewed as such, with coding samples and code vocab tests. The job was actually a help desk tech support position titled as a "developer". The only career path from there I noticed was someone moving to customer service, which was definitely not the direction I wanted. Overall, the culture seemed to be work overly hard on trivial problems and delude yourself into thinking you're doing something world-changing. Management seemed aloof of anything going on and onboarding was non-existent. I left within a month to get an actual development job, soured by the misleading job title and interview process.

3.0

Oct 11, 2015

Internship

Software engineer intern

Recommend

CEO approval

Business Outlook

Pros

The company is growing at a phenomenal pace. There is a lot of potential for what the company can do. Promotions from within I worked with and under some great people that were really passionate about working at the company and on the product. My immediate boss was very supportive and accommodating Free snacks and a beer and wine social every other Thursday. The source code is well documented and maintained. Plenty of fun events for interns. Agile scrum methodology Got a powerful laptop to develop on Competitive pay and benefits The founder of the company is a really nice guy. I can see why people like him.

Cons

The work that I did was largely mundane and was more stressful than I thought it would be. Random firings. Yes, they happen. A couple of developers on the team I worked with just got up and vanished one day without much of an explanation as to why. Setting up my environment on my computer took far longer than I thought it would take The product isn't very exciting. Even the higher ups admitted that. No raises, just annual bonuses.

5.0

Oct 9, 2015

Servicenow is the place to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A chance to work at a company where you actually feel you can make a difference, where you are recognized for doing so and rewarded appropriately.

Cons

The pros do come at a cost though and you will be online more than you will probably ever have been in other jobs but this is also because you feel part of the company!

Viewing 5527 - 5529 of 5,694 Reviews

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