ServiceNow reviews

4.1

80% would recommend to a friend

(5,728 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 19, 2018
Recommend
CEO approval
Business Outlook

Pros

• Growth opportunities • Offices are state of the art • Macbook Pros for everyone • Snacks and bi-weekly happy hours

Cons

• Growth opportunities have led to a workplace with too many directors and mangers with overlapping responsivities and not the skillsets necessary. There are many cases where directors have no direct reports since they have been pushed around from team-to-team. • Culture is disappearing quickly. The culture in which everyone feels valued, everyone has a voice, friendly people who are excited be at ServiceNow, teams working with other teams are things of the past. • Business Units work in silos and there is lot’s of overlap and wasted effort. • 4 billion by 2020 doesn’t seem achievable based on the growth patterns discussed in All Hands. • Best talent leaves around 4 years after RSUs vest.

2.0
Jan 17, 2018

don't recommend

Recommend
CEO approval
Business Outlook

Pros

good word/life balance, decent pay

Cons

technology wise very behind, no proper road map, lots of bureaucracy

5.0
Jan 15, 2018

Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The sky's the limit on opportunity. The company is at an interesting point of development. It will be interesting to see how growth changes the culture.

Cons

Many siloed organizations, but it seems people are beginning to recognize the need to collaborate. Some teams are understaffed/underskilled, which has an impact on getting things done. I imagine with the new leadership at the top, we'll start to see more emphasis on performance and people will either step up their game, or leave.

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