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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Sep 29, 2020

      Performance culture being destroyed by politics

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Inspiring founder Great CEO Incredible product development Passionate and loyal customers

      Cons

      Toxic culture Too many egos that are unwilling to listen to reason or be challenged without petulant reaction Leaders playing office A significant amount of people in senior positions with no ability to lead, drive or change Too many vocal spectators with no accountability Too much talking and no action

      4.0
      Aug 6, 2020

      Company Not Walking the Talk

      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good leadership and steady growth, strong future outlook despite pandemic threats.

      Cons

      Great culture dissipating since pandemic and WFH...Middle managers not adhering to leaderships' philosophy of valuing employees treating them with compassion with regards to the challenges of 2020. Letting numerous people go for "performance" issues to get around "no layoffs in 2020" pledge and headcount freeze.

      4.0
      Jul 12, 2020

      Good Software Product, but the benefits are a JOKE!

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The product we make is a market leader. - Company is growing.

      Cons

      -The 401k is a joke. Do not call yourself an "Enterprise Software Company" when even the smallest start-ups offer more appealing 401k matching. - We are one of the most expensive solutions compared to our competitors. We are approaching $5B in annual revenue. How about we use that and take care of our employees? Increase our medical and retirement benefits? It's a radical idea, I know... - It's hard to take time off. They say you have unlimited, but you will be lucky if you get any. The reason they have unlimited is so they do not have to payoff your unused PTO when you decide to leave or when they fire you.

      Viewing 457 - 459 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.