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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Feb 1, 2026

      Toxic!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely customer-focused Brand value Wellness holidays

      Cons

      Poor internal job mobility policies Yes boss culture; leaders can get away with anything. HR is a joke.

      1.0
      Jan 5, 2026

      The culture is fading fast

      Senior sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong technology Competitive pay Many great coworkers

      Cons

      The founder driven humble and customer focused culture is gone. Earlier it was about helping customers succeed, and do what it took to make the technology serve the needs of the customers. Bill is all about making bold statements to the stock market, and we are announcing a lot of products that isn’t ready nor providing the value promised to the customers. And we are now pushed to sell things to customers that they don’t need. Leadership is no longer open for feedback on problems or things not working. If you speak up, you will be next in line for the many silent layoffs.

      1.0
      Nov 14, 2025

      Egotistical leadership

      Product marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay in comparison to PMM roles at other companies

      Cons

      Nearly every executive has a massive ego. Lack of growth opportunities. Not one person is happy.

      Viewing 427 - 429 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.