ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people, great talent, lots of work to be done and areas to make an impact.

Cons

The company is shifting quickly and seems to only want to hire externally for all roles that should allow for internals to grow. Once you're in, prepare to be gridlocked.

4.0
Jan 8, 2026

Good Company

Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Perks and Salary

Cons

Siloed teams and limited visibility at lower levels

3.0
Jan 7, 2026

Good company overall, but increasingly political

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great compensation and benefits. Leadership genuinely care about employee wellbeing.

Cons

Increasingly political. There are some bad managers who hurt team's morale and productivity.

Viewing 310 - 312 of 5,730 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.