Sephora reviews

3.7

65% would recommend to a friend

(9,602 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Mar 2, 2011
Recommend
CEO approval
Business Outlook

Pros

GRATIS (oh, the gratis!), education, meeting other cool makeup artist co-workers and trainers, constant opportunity to be creative

Cons

First few months were great, but leadership basically bullied me into leaving. Honestly, I LOVED my job when I was applying makeup or interacting with cool co-workers & customers, got tons of CLI and was well liked by fellow employees and customers. The education and gratis were both nice benefits, though not worth the cattiness and drama, perpetuated by leadership who pitted us against one another. Completely disregarded my maximum amount of hours I could work (was part-time, but being scheduled 40+ hour weeks). Employees are blamed for manager's inability to achieve work-life balance. Associates were berated for their shortcomings and never appreciated for what they were doing well. Leadership focused entirely on the negative and refused any time off to the point where people would come in with strep throat rather than being screamed at. Main store manager created a poisonous work environment. So much for "respect for all". It's a shame because I loved the artistry and many of my co-workers (the ones that weren't gossiping..), and I didn't want to leave. I was pushed out. Other co-workers have shared their horrifying management experiences with me, wanting me to write a letter of complaint to the company, but as unappreciated and angry as I was, I didn't have the heart. Hopefully someone will eventually do what I couldn't, though I still find myself considering it to this day.

3.0
Feb 25, 2011
Recommend
CEO approval
Business Outlook

Pros

- great training opportunities, when you get a chance to go to them - tons of gratis (free stuff) - requesting off is pretty flexible - starting pay is good compared to other retail jobs - monthly pay bonuses (depending on how much your store sells) The team I worked with was great (for the most part), a good mix of ages and styles, very supportive of each other, much like a little family. If it weren't for the people I worked with, I wouldn't have lasted very long in the company. Store manager was great. District manager never introduced himself to me.

Cons

- long hours, 9 hour shifts with only one break - running around from client to client literally near-constant; on your feet all day if you're a sales associate - company expects A LOT from its employees, very stringent customer service standards - part-time sales associates will work 45+ hours a week, but will still be considered only part-time and receive no benefits - little opportunity to advance - a lot of typical retail drama-- favoritism, poor corporate -> management -> floor associate communication, etc. I feel like when you tell someone you work for Sephora, they automatically think "That must be such a fun job! I want to work there!" In reality, you probably don't want to work here. It looks like it would be a lot of fun, getting to play with makeup and skincare all day, but it's really not playtime. I think Sephora has the strictest customer service expectations of any retail job I've ever had. Customers fill out anonymous surveys every day-- and they're almost always bad, or at least, we only hear about the ones that are bad. It feels like all of the hard work we do is never enough and it never pays off. We work really long shifts with only one break, and the rest of the time you are literally on your feet, running around nonstop, trying to give these customers "great client service", and many of them aren't appreciative of it at all. Everything you do is monitored by corporate, and you feel like you're always being "watched". Employees that work over 40 hours every week are somehow still considered "part-time", and don't get any benefits. It is almost impossible to move up within the company unless you practically beg for it, but that may change as the company grows and opens more stores. Overall, I think Sephora would either be a great once or twice a week job for someone who really enjoys the beauty industry and wants some extra income. For someone looking for a regular 40 hours job, be prepared to be burnt out very quickly.

4.0
Feb 24, 2011
Recommend
CEO approval
Business Outlook

Pros

I like to work here because I meet alot of amazing talented makeup artists and people from all around the world

Cons

Managers treat you like slaves and also act like they are much better than us workers below them

Viewing 9511 - 9513 of 9,602 Reviews

Glassdoor has 12,212 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.