It is so important to have the proper leadership team in place, regardless of how big or small that team may be. Your leadership team needs to be able to create a consistent message and relay that message to the cast daily. Miscommunication and disagreement amongst leadership teams creates chaos among your team and keeps them from preforming their job to the best of their abilities.
Often, senior management spends too much time behind the scenes and not enough time on the floor coaching and and motivating their cast members. The standards and expectations for this company are very high. when the consistent standard and expectation is not met amongst leadership then there is no chance that your cast will adhere to those standards and expectations.
Oportunities for advancement are sometimes based more on personal likes and dislikes of people versus their actual ability to do their jobs. In my store, if the Specialist does not care for an employee on a personal level or their personalities dont mesh, then there is little chance that the person in question will be given a fair chance to grow and advance.
