Sephora reviews

3.7

65% would recommend to a friend

(9,617 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I think culture/environment definitely varies store to store but I worked in NY and LA and both locations had good management. - tips on services (but unfortunately taxed) - free training product -flexible hours

Cons

- client servicing can be a lot sometimes but management is supportive - having to meet a lot of quotas as an LBA such as selling products during a makeup service can be difficult when a client doesn't want to buy anything

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Sephora Response
7mo
Thank you so much for sharing your experience! It’s wonderful to hear that our supportive management followed you across the country from NY to LA. That sense of connection and teamwork is something we’re incredibly proud of. We also understand your feedback regarding the balance between client servicing and sales goals. Both can be challenging at times and we’re always looking for ways to better support our teams. Your insight helps us make sure fellow team members feel empowered to focus on what really matters — creating an amazing experience for every client who walks through our doors. Thank you again for your thoughtful feedback and the care you bring to our clients ❤️
1.0
Oct 13, 2025

Hated it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits like affordable health insurance

Cons

Sephora does not care at all about employees. They're all replaceable. They send cookies instead of bonuses. One of the really high ups came and said they'd redo our break area and get us an ice machine and all kinds of other stuff that never happened. They started years ago while saying they cared about clients so they'd NEVER have a credit card, but that changed and we had to basically force it on every single person who walked in.

Viewing 364 - 366 of 9,617 Reviews

Glassdoor has 12,233 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.