Secureworks reviews

However, this last layoff in January saw the loss of many of these fantastic and essential folks. This is the second layoff in 6 months, with probably more to come given the pressure to actually show a profit. I say show versus make, because it won't be earned, it will be through manipulation of personnel. I listened into my last company meeting, wherein there were no questions and no mention of the significant layoff. Keeping things positive for the folks who are still working there makes sense, but it goes against their culture of Open and Honest Communication. During this meeting they changed that to Honest, Truthful Communication. Since they choose to not be open about things (instead sweeping hard issues under the rug), they had to change their culture to reflect this. Additionally, Integrity was redefined to "Do the right thing", which is quite different from a standard definition of "Steadfast adherence to a strict moral or ethical code" Within the balance of needs for shareholders, customers, and employees, integrity lost out on both of these layoffs. It helps the shareholders short term, increases a heavy workload to an unworkable one, and will see a degraded customer experience in 6 to 12 months, with a corresponding shareholder hit in 18 months. "Do the right thing" especially as expressed in the new culture definitions reduces the vision for choices to a very short term at the expense of the long term. Steadfast requires a longer term vision at the expense of short term goals. I don't think I would have posted this review except for the culture changes announced 2 weeks after an 'invisible' layoff. If feels like SecureWorks is actively trying to hide problems while shellacking on very high sounding principles. The combination of the two is a tectonic fault with long term consequences and significant difficulty for recovery.

Low pay. Redundant non-engaging workflow. Huge disconnect b/t upper management asking for quality and middle management cracking the whip for high numbers. You have multiple bosses...all of which will individually ...at different times ask you the same question about the same account for the same reason (much like office space). There is a huge need for a dev team to stream line all the garbage tasks computers were designed to handle. You have numbers to meet and no guidance nor regard for the quality of the work you do, as there is no feed back mechanism. The quantity of work is such that impossible for management to manually review it all. Also if you are going in hoping to work your way up to the coveted Counter Threat Unit or Security Risk and Consulting Team.....it won't happen....there is someone high up who shall not be named that frowns harshly upon, teams external to the SOC taking talent from it. They even have a term for it.... they call it "poaching" and if you poach from the SOC it's bad news for you....so external team leaders shy away from it. (I'm not making this up.) If you like shift differential .....they took that away. If you like premium health care coverage....they reduce benefits each year. If you like a relaxed lunch ....day shift get 30 mins(not enough time to leave the facility) and you are clocked....so you better make it back right at the 30 min mark.....also if you are night shift lunch is "0" mins.(not joking) They don't have enough staff to allow for lunch and in GA it is not the "law" that you get one. If you like comradery, goodluck finding it here, you aren't to be lolly gagging and talking to coworkers as you will be quickly told to get back to work...also the turn over rate is so high that if you stick around for a while (a year or longer) you will look up to realize you are the only one left. Even management will have changed a few times. Don't worry though...instead of raising you up they will tell you about their HR "time in seat" policy which requires that you stay in position...While they hire external non-talent to come in and manage you. The external talent often trying to make a name for themselves are extra overbearing and of course they have no idea what you are doing...but don't worry they will guide the ship.