Pros
50% Discount on most of the products is great if you love Lush. Some lovely staff. They make an effort to ensure ingredients are ethically sourced, not tested on animals and vegetarian/vegan Some opportunities for training, though these are not open to everyone.
Cons
Bullying - I handed in my notice due to long term problems with bullying from the manager. Several members of staff reported the manager for bullying to the People Support team but nothing was done. They told me that they don't keep records of phone calls (4 were made that I'm aware of), and showed no concern over the bullying and continued aggressive behaviour of the manager. Very clique. Lots of immature behavior, especially within the management team - talking about people behind their back (name calling etc), shouting at staff and reducing them to tears (I could name 6 staff including myself who have been aggressively shouted at and cried as a result) etc. Some members of management making inappropriate comments about staff regarding their intelligence, personality or sexual orientation. The manager at one point started to listen to staff while they were having a private conversation and told me I should pretend she wasn't there. I also caught her going through staff belongings with no justification. There is clearly no respect for the team. Favoritism - some staff can do/wear whatever they like while others are shouted at for trivial things. If the manager likes you, you can get away with almost anything. No systems in place to support staff. After two and a half years of putting up with the bullying and stress I felt I had no choice but to hand in my notice and move on. Shame really when I joined the company on the understanding they were 'ethical'. Lots of sickness in the store, some were due to stress. Filthy staff room - I used to eat outside when I could, the drains stank and bowls, cups etc would often sit there unwashed for days.
