Lush reviews

3.7

56% would recommend to a friend

(2,224 total reviews)
avatar

Mark Constantine

54% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Mar 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Free out of date products The smell Getting to dress up and wear lots of glitter The discount Getting paid to play with bubbles and bath bombs The pay

Cons

Very cliquey, I was on the same contracted hours as a couple of others and was given half the hours every week, where as they got a lot more, as I wasn't in the right friendship group. I'm not a flamboyant kind of person, I was constantly taken out the back and told off for not being overly bubbly. Being spoken to like a child by colleagues and management. The sales techniques are too full on, many customers would shout at you because they wanted to be left alone. A few customers spoke to me about how nice it was to talk to someone who wasn't shoving products down their throats.. and then a few minutes later I'd be taken out the back by a supervisor and told I didn't do a good enough job. Constantly nagged to sing and dance in the shop, I never sing in front of anyone! Let alone at work. On my second to last shift I was told to study some ingredients. I pointed out I was leaving, and was told if you don't study these ingredients then I will send you home unpaid and don't bother coming in tomorrow. Still having issues with payroll and I left a while ago!

4.0
Mar 4, 2018

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good training for customer service skills

Cons

Being forced to talk to customers can be awkward

3.0
Feb 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Management and product training and support was brilliant. Every member of staff was allowed to be themselves and this created a really easy going atmosphere.

Cons

A bit full of itself. No area managers. When you actually have an issue (like I did) with your manager it is incredibly difficult to deal with it. I was bullied out of the company.

Viewing 1915 - 1917 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.