Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (576) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"Pay and people were good" ((in 166 reviews)); "Great Enironment and People!" ((in 127 reviews)); "Good training and employee discounts" ((in 108 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 96 reviews)); "Great teams in store." ((in 95 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 200 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 44 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 41 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 38 reviews))

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Lush

Lush reviews

3.7

58% would recommend to a friend

(2,213 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

2K reviews

4.0

Oct 2, 2025

Overall a good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I’ve been a seasonal sales assistant 3 times at Lush and had an overall good experience. Working at Manchester Market Street for 1 year was more unpleasant, the team felt quite cliquey and it was obvious I didn’t fit in, however working at Middlesbrough is still one of my favourite jobs to date, the team there are friendly, supportive and the job itself was fun.

Cons

It seems the working experience can change depending on which branch you go to.

4.0

Sep 27, 2025

Decent employer

Store manager

Recommend

CEO approval

Business Outlook

Pros

Staff discount was a great benefit

Cons

A constant push to upsell

3.0

Sep 27, 2025

Low pay, stressful

Customer service

Recommend

CEO approval

Business Outlook

Pros

Always smell amazing and get free stuff sometimes

Cons

Very stressful always feeling watched by managers and pressured to harass customers lol

Viewing 127 - 129 of 2,213 Reviews

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Overall a good place to work

Decent employer

Low pay, stressful

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