Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 163 reviews)); "Great Enironment and People!" ((in 123 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 102 reviews)); "Good training and employee discounts" ((in 99 reviews)); "All good and great team" ((in 97 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 198 reviews)); "A couple of the managers have created an atmosphere of making staff turn against each other in order to feel accomplished." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 43 reviews)); "Only one male supervisor is actually good at his job, girl supervisors want to help but have no power, team nice but catty atmosphere" ((in 43 reviews)); "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" ((in 39 reviews))

Lush reviews

3.7

58% would recommend to a friend

(2,211 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Nov 12, 2025

Great place

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Loved the team, loved the product. Training was very well done and prepared me for the job,

Cons

dealing with difficult customers was the only downside

4.0

Nov 12, 2025

High expectations with autonomy

Shop manager

Recommend

CEO approval

Business Outlook

Pros

You get the space to be creative and flexible. You learn how to manage a business as though its franchise i.e navigating your management accounts and retail margins. Great space to grow and perfect your leadership and business management skills whilst working for an ethical business.

Cons

If you work in a central London location you do have high pressure and expectations to meet targets for profit margin, sales, staff satisfaction and most importantly customer service. If you manage a spa it is very challenging to balance sales and capabilities of the team.

3.0

Nov 11, 2025

Lush sales seasonal

Seasonal sales associate

Recommend

CEO approval

Business Outlook

Pros

Great discount Amazing team members

Cons

Pit staff against each other Obvious favourites Lack of support for autistic/ disabled

Viewing 100 - 102 of 2,211 Reviews

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Lush

Lush reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place

High expectations with autonomy

Lush sales seasonal

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