Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)
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Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Besides discount and a free spa treatment there really aren't any.

Cons

Supervisors and Management literally bully staff. One manager who's "tough" approach to management which is just accepted by all, would literally shout at you on the shop floor. The supervisors don't even make sales even though in every other Lush they're required to. I hope £1 extra in pay is really worth being so rude. Picking favourites is also a huge problem as if you don't make friends with management you're pretty much worthless in their eyes. To sum up the working hierarchy i would have to say - Cliquey, Emotionally abusing and Downright rude

1.0
Oct 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Working autonomously, hiring your own staff and setting a good example in store for your staff.

Cons

It's like working for a cult, nothing is ever good enough, budgets will be increased if you look like you're going to hit target to avoid paying bonus', You will be subjected to gas lighting, ghosted if you make a complaint and the HR dept is the biggest joke. There is no room for progression unless you're part of the 'in crowd' and favoured by retail support. The company claims to be ethical but is in fact one of the most corrupt companies that hides behind No Animal Testing & being 83% Vegan.. They unfortunately don't practice what they preach and unfortunately nepotism is alive and well within this company. I'd highly recommend thinking twice before agreeing to work for this company, they will bleed you dry emotionally and physically and hand hang you up as a trophy claiming you are the one at fault.. Its very sad considering it attracts some many amazing people to the business and they just leave disgruntled and unhappy.. It's actually really sad.

Viewing 28 - 30 of 2,210 Reviews

Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.