Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

68% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Lumen?

Business Analyst (4) , Account Manager (3) , Engineer (3) , Network Engineer (3) , Software Engineer (3) , Account Director (2) , Customer Service Representative (2) , Customer Success Manager (2) , Electromechanic (2) , Logistics Coordinator (2) , Network Technician II (2) , Project Manager (2) , Specialist (2)

What are the pros of working at Lumen according to real employee reviews?

"Great people working to accomplish incredible things." ((in 10 reviews)); "Great work life balance" ((in 9 reviews)); "Good work and good management" ((in 8 reviews)); "My team has a good community, and I appreciate the role I am filling." ((in 6 reviews)); "Pay and benefits are good" ((in 6 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Part of Sonepar

Lumen reviews

3.7

68% would recommend to a friend

(129 total reviews)

Régis Chouinard

79% approve of CEO

60% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.4

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Lumen has an employee rating of 3.7 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Services de construction, réparation et maintenance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

4.0

Nov 1, 2022

Lots to work on

Account manager

Recommend

CEO approval

Business Outlook

Pros

Pay is ok, not bad, not great. Mgmt team is improving, work life balance solid.

Cons

Constant movement of directors and above creates ripple effect to teams and initiatives, seems to be a lot of internal political posturing. Sales teams constantly churning, poor customer experience for teammates and customers.

4.0

Nov 1, 2022

Very Good

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance , Good Seniors and managers.

Cons

No cons as of now.

5.0

Oct 31, 2022

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits for lumen are great

Cons

Not really any cons as of now

Viewing 100 - 102 of 129 Reviews

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Lots to work on

Very Good

CSR

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