Sure many customers are nice but most of them don't event acknowledge you. When I would ask those hilarious questions in drive they often times the people wouldn't even notice and simply start impatiently yelling their order.
As with any place where you work along so closely with others for long periods of time (especially teens and young adults) there can be ALOT of drama.
I had a lot of issues with sexual harassment both from employees and customers which unfortunately never was important enough for the managers to take care of.
If your drawer is short, even just once you have to pay it back. That sounds reasonable but at our store it happened in big numbers and I was always suspicious when it would happen to me. We didn't always get to watch the management count them.
You get pretty burnt out after a while, it's s thankless job. You work really hard, sweating and running around trying to accommodate every one only to be cussed out for running out of mild sauce or for a customer who ordered the wrong thing and wants to blame you.
It's long hours, many 10-12 hour days and if you're in management you can expect to be there even longer.
Drive thru was run by just one person at just one window. You are responsible for taking orders while taking money and giving change while handing out orders while making drinks and getting condiments while packing orders. And sometimes you're doing it in the freezing cold and you're not allowed to wear a winter jacket, and once again no one appreciates it.
The audits are extremely strict and horrifying. These people come in every few months without warning to watch you do your job and you better hope you don't accidentally make a critical error and end up responsible for your whole store failing. That's a lot of pressure especially for a 16 year old girl! The auditors will weigh your burritos, watch your portioning and order of ingredients, and you can only have three shells on the grill at a time when me and yet you have to have each order out in less than a minute regardless of the size of the order. There's a million more things they look for and it's very stressful.
Time tags are important but also an extreme pain. You have to make sure nine of your food is out past the time it's supposedly loses its freshness and for some things it's as little as 20 minutes. While making food and or taking orders you have to keep track of all products in the store to make sure nothing expires and cook more, so you don't fail the store when an audio walks in.
High turn over rate, a lot of people can't handle the job. We are always training new people and never hearing from them again.
You smell pretty bad after work.
Unless you are a minor you won't get a break. If you smoke however you get unlimited five minutes outside.
We are always understaffed people the greedy people at corporate want more money even if it means lowering the quality of our work place.
