Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1504) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"work from home can be good" ((in 1059 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 670 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 470 reviews)); "Environment is good and Benefits" ((in 465 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 351 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1164 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 782 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 241 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 132 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Wasquehal , Paris , Romainville , La Rochelle , Rouen , Pau , Nancy , Périgny , Saint-Étienne , Cournon , Juillan , Blois , Saint-Étienne , Clermont-Ferrand , Pont , Tarbes , Bordeaux , Bobigny , Villeneuve-d'Ascq , Francheville , Casabianca , Nantes , Lille , Roubaix , Vineuil , Vervins , Festalemps , Fessanvilliers-Mattanvilliers , Trie-sur-Baïse

Foundever reviews

3.9

78% would recommend to a friend

(19,251 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews

3.0

Nov 29, 2022

Ok job, but they could do so much better

Chat support

Recommend

CEO approval

Business Outlook

Pros

Pay is ok, work is easy enough for the most part when its something you're trained for.

Cons

Tech chat support is the dumping ground for every other department and management is cool with it. Massive program regarding billion dollar sports streaming service was given to the technical chat with 0 training or tool access and this has not changed in 2 years Draconian adherence to government mandated sick time availability. 3 days in this line of work is what you get. Write ups for not seeing a schedule change that happened through the middle of the night and no notification sent out Focus on profits is to high and focus on improving experience for customer and agent are not in their field of view

1.0

Nov 25, 2022

unorganized and unprofessional Management

Card holder service agent, senior representative

Recommend

CEO approval

Business Outlook

Pros

Good side income Work from Home If you are not looking for a fulltime job but have no part-time opportunities this would fulfill that goal. As you are given a 40hr/wk schedule but would end up with 18/hr due to Mandatory time off given everyday

Cons

No Work-life balance No growth No ethics Full time hours is not certain unorganized management unprofessional management HR is absent

Foundever Response

3y

We appreciate your candor on your review and sharing your experience with our organization. While there have been shifts in the workloads towards the end of the year, we certainly hire for the projected work. Sitel focuses on client support and is proud of our track record of employee growth, in fact over 93% of our management has been promoted from within the organization. Our leadership team has been conducting townhalls with team members in your area and providing 2 weeks’ notification on additional opportunities and training within the organization. Thank you for your honest review, Kim from Sitel Group

1.0

Nov 16, 2022

Going downhill

Technical customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Stability for those that stick around.

Cons

As each year passes the medical benefits have decreased to point where its now a joke. Office politics are also a huge distraction in last few years. People are treated poorly and each year more and more work gets piled on without a pay raise to match the workload. After almost two decades I feel defeated and demoralized.

Viewing 262 - 264 of 19,251 Reviews

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Foundever

Foundever reviews

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Ratings by demographic groups

Reviews by job title

Ok job, but they could do so much better

unorganized and unprofessional Management

Going downhill

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