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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,239 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Jan 2, 2024

      A job but not a great one in terms of overall wellbeing

      Customer retention advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote working opportunities - Fixed hours of work - Generally an easy job once you've mastered the systems and the scripts

      Cons

      - Long working hours. Often times more than 3 hours between breaks. Wellbeing not prioritised. - Management focussed on targets only - many management members are not sympathetic to employee needs. Treated like machines. - Unclear working practices - different managers saying different things - Shifts are often not laid out well (e.g. a late shift finishing at 9pm and then an early shift the next day at 8am). Also sometimes you have to go days in a row without a break. - Weekends are not given. Bank holidays are also working days.

      2.0
      Dec 21, 2023

      It's better than nothing

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home

      Cons

      They can and will cut your schedule short. They can tell you to log off after three hours, so you will only be paid for the three hours. Training is painfully inadequate. You won't be able to job shadow an experienced agent

      1.0
      Dec 4, 2023

      It's ok

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work remotely. Learning experience. Some customers are very pleasant to work with.

      Cons

      Not a place you want to stay for too long. Salary is dismal. Hours are erratic. You don't get paid when sick, system failures or for breaks but they expect you to do work related activities on your own time without compensation. Training is not the best, in some case you are put on the phones without any training in a specific product, but you are expected to keep the customer for only 10 minutes. When you don't know what you are doing, that is almost impossible!

      Viewing 247 - 249 of 19,239 Reviews
      Related searches: Foundever jobs | Foundever salaries | Foundever benefits | Foundever interviews
      ReviewsFoundever reviews

      Glassdoor has 24,693 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.