Five Guys reviews

3.6

61% would recommend to a friend

(4,776 total reviews)
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Jerry Murrell

77% approve of CEO

46% positive business outlook

Five Guys has an employee rating of 3.6 out of 5 stars, based on 4,776 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five Guys employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.4 stars).

Reviews by job title

5K reviews
3.0
Jun 5, 2014
Recommend
CEO approval
Business Outlook

Pros

I loved the crew I was working with. You learn to bond with people quickly and to work as a team, at least I did as this was my first job. It is an assembly line after all. If you are under 18 you will receive breaks, but there are little benefits besides that. I worked here for almost a year and a half and didn't get a raise until a month before I quit. Please note: you must be willing to work hard. Lunch and dinner hours can be hectic and a lot of the equipment tends to malfunction, specifically the Coke machines. You must have a good memory and be willing to tend to a customers' needs even if you are in the middle of something else. The biggest pro is probably getting free food at the end of every shift (after working 5+ hours only)

Cons

I worked very hard here and did not receive a raise until I needed to quit. Things can get crazy around lunch and dinner and it is important that you remain fast-paced. Forget smoke breaks or eating breaks. If you're lucky you can sneak a few fries into the back. There is little room for growth or improvement. Often I saw people scraped off the streets that they would train into managers, rather than taking a current employee who knows what they are doing and turning them into a manager. They also are not flexible at all, so good luck taking time off without being threatened with termination.

4.0
May 29, 2014

So Far it's Been Pretty Great!

Recommend
CEO approval
Business Outlook

Pros

Everyone at the store is cross trained and could help out if I asked them for it and has been super nice! You get a free meal every 5 hours you work! There's a thing called secret shopper and if you do well when they review you it goes towards your next paycheck! There's always something to do so you aren't being paid to just stand around and do nothing.

Cons

Because you are always on your feet and moving, it gets exhausting. Lot's of heavy lifting and dealing with grumpy customers when the food preppers or cashiers make mistakes. The amount you take home at the end of the night varies drastically; one night I went home with 15 bucks and the next I went home with 3. Most of the workers are high school students and early college students and will become agitated and walk out when it gets to be too stressful, leaving more work for the others. As well, the style of management is inconsistent, so you have to adapt to who the manager on duty is.

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Glassdoor has 5,217 Five Guys reviews submitted anonymously by Five Guys employees. Read employee reviews and ratings on Glassdoor to decide if Five Guys is right for you.