Delusions of Grandeur - Account Manager XPO Employee Review

2.0
May 13, 2014
Recommend
CEO approval
Business Outlook

Pros

- Attractive office layout & environment - Free access to gym on building's 2nd floor - Enthusiastic classroom trainers and floor supervisors - You get severance pay if you get laid off even before your 90-day evaluation

Cons

- Competitive interview process and rose-tinted company rhetoric lead you to believe that this is a tremendous opportunity with good job security, earnings, and career potential...only to lay off several employees, many before their 90-day evaluation (and, incidentally, unemployment eligibility). - Classroom training is enthusiastic but ultimately inadequate; after "graduating" from classroom training and being placed on the sales floor, very minimal oversight and guidance is offered. - Mentoring program promised during interview process is practically non-existent and - Lead generation is ACTIVELY DISCOURAGED during preliminary 90 days; all CR1 leads are terrible with many being irrelevant, defunct, personal lines, etc leads to a situation with little training/growth opportunity. - Forced to make false promises to hundreds of prospective customers each week; many opportunities are squandered and loads go uncovered, further squandering future potential for business development. - Essentially pays entry level employees $600/week to scrub thousands of bad leads in the company's CRM for several months, before ultimately laying off those employees and passing scrubbed leads to more experienced brokerage firms outside the Chicago office.

Explore other reviews about XPO

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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