Pros
-Super easy work. Everything is 100% done remotely from the interview to the trainings. If you have a background in customer service and are computer savvy you'll be fine. You'll only be answering emails. No phones! -Flexible schedules! I have the freedom to work whenever I please for the most part. Night owl? Take an evening shift. Prefer to get work over with? Opt for a 5am shift. Best of all everything is broken into 4-hour blocks...so I can work in the am AND the pm if I have another obligation in midday. This is an excellent job for a student, parent, or simply someone who does not like traditional 9-5 white collar work. -Awesome management. Truly some of the most encouraging, happy, and helpful people I've ever met. They don't micromanage at all which is a huge perk. -Concise and intimate training sessions. Learning remotely is difficult, but the Uber team makes it simple via live video chats. -Weekly paychecks! I know it sounds silly...but it really is a big perk haha. -Room for growth! Since the remote CSR program is still relatively new there is a lot of opportunity to go through new trainings, which ultimately makes you a more valuable company asset.
Cons
-At an hourly rate of $15 that is non-negotiable, funds can be a bit tight if this is your only source of income and live in an expensive state/city. -Since CSRs are contracted through a 3rd party employer, they take care of benefits, but they aren't great at all. -No paid vacation time or holiday pay. -Not the best position for someone that is not a self-starter
