DO NOT WORK FOR TELEPERFORMANCE!!!!! Go to Wipro instead!!! - Customer Service Representative (CSR) TP Employee Review

1.0
Jan 30, 2023
Recommend
CEO approval
Business Outlook

Pros

A steady income if you ican put up with their lack of management. It is very hard to speak with a human resources specialist. I had to take a leave of absence due to FMLA. The paperworkn on file with ADP says me leave ended 2/28/03. I was contacted before that date and told that I had missed work, Keep in mind that I had left messages with my HR Contact, I found out today they did not get those messages as that HR rep is no longer with the company.

Cons

They talk to you and yell at you like you arba I receive emails from my HR Specialist, but when I responded to those emails they were returned to me. Also when I was hired a week into training my computer broke down. The day my computer broke down a supervisor called me from my class and asked where I was. I explained the situration and explained that I was on the phone with tech support and provided proof. It took them two weeks to send new equipment and I was moved to another training class. I probably would not have received my equipment in time had I not reached out to my original recruiter whom contacted them. Also on the first day I had a pen and a piece of paper to write down the numbers of the trainers but they yelled at me and told me to type it in notes. The problem with this is when my computer broke down I had no way to contact anyone. The management is not bright and most of the supervisors have attitude problems. Today was the last straw when the new HR person called me and was very hostile on the phone so I quit as people seem to think they have some power over you. They do not. As long as you are right do not let anyone disrespect you over a job. Jobs come a dime a dozen. But if you choose to work for a company and you allow them to mistreat you then you are giving them consent to mistreat you.

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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