The security ..... and the cleaning people that will be all I can say for Pros you may met a great friend or two but other than that keep it Co worker friendly
Cons
The pay sucks for agents and Team Leads ...poor communication!! Horrible turnover rate.. always loses accounts because of poor management and communication skills.. and the parking sucks
TP Response
7y
Thank you for your honest review. Your feedback is very important for us. We will re-assess our work environment and employee packages to make it favorable for our employees.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.