Oct 13, 2012
TP Response
3yWe thank you for sharing your review. We see to it that we provide employees a fun and great working environment and we are sorry that we failed your expectations. Wishing you all the best in your future endeavors.
My first job..training was really good... - Technical Support Executive-1 TP Employee Review
Explore other reviews about TP
5.0
Jun 18, 2026
Current employee, more than 5 years
Bristol, VA
Recommend
CEO approval
Business Outlook
Pros
My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.
Cons
this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do
3.0
Jun 16, 2026
Current employee, more than 1 year
Houston, TX
Recommend
CEO approval
Business Outlook
Pros
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.