A challenging but rewarding experience - Customer Service Representative Shell Employee Review

3.0
Jun 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Working here helps with getting experience super easily, they hire a lot because they're short staffed, and it's a fantastic entry level job for anyone looking to get into customer service

Cons

No breaks, as with any customer service job there is a lot of bad apples in terms of customers, busy days are much busier than you'd imagine

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5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, work life balance, and benefits

Cons

Boom and bust cycles with oil price

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and good training program for new engineers

Cons

Shell sold most of their downstream facilities and their employees got stuck with the new owners

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