Good company, horrible management - Technical Consultant ServiceNow Employee Review

2.0
Mar 6, 2020
Recommend
CEO approval
Business Outlook

Pros

-Good benefits -Unlimited PTO (dependent on management, the HCM management will shame you if you take 3 weeks or more, while all managers go out on vacation constantly) -Tons of training which means you can develop your skills a lot -Good Stock options -Flexible hours-ish -Remote Work

Cons

-Management will push to your limits and not compensate you or recognize your work -KPIs are outrageous, they ask that you put in so much work in and give little to nothing back. They measure it on a 80% + 20% + 20% so 120% total, if you don't meet more than 100% they will not give you a raise. -Management will shame you if you ask for "too much" PTO -Management will make you feel like you're lucky to work at SN, when truly they're the lucky ones to have a good TC, we bring most of the revenue in -Compensation: They pay below market, I have been offered 50-70% more at other firms for the same job -Bonuses: They will find any little excuse to deduct your bonus, I never got more than 50% of my bonus -ACR: They will nick and nack your previous year performance just to not give you a raise, I went two years without a raise even though my billable total was well over the requirement and my CSAT was more than 9 out of 10. -Training: On top of your required 80% billable hours per year, they will assign you an absurd amount of training throughout the year and expect you to complete it, even if you're resourced at 40 hours per week with client work. They do not care about Work/Life balance. I was putting in 50 hours per week for a client project which lasted about 10 months, and I still did not get a raise because I was behind on my training, submitted some timesheets a couple of days late.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

See reviews by: Helpful|Rating|Date|All