Opportunities for those who seek them - Anonymous employee ServiceNow Employee Review

5.0
Jun 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are technically minded, are customer oriented and have the drive to do so, there continue to be good opportunities for growth and personal development. If you have a vision for something which will be a value-add either for the customer or to improve working practices and can articulate it, for the most part this will be taken on board. Some superb colleagues to interact with, quite literally all around the world. For the most part, folks are happy to help each other out when approached, which makes for a nice experience.

Cons

Sometimes expectations around career development can be a bit awry when folks join (not my personal experience, but I have seen it with others). Expect to be in the department you join the company with for at least two years before applying for a role in a different group. If your plan is to cut your teeth in one department then progress to another, be sure to be transparent with your management team when the time comes to applying for the new role.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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