great company but horrible leadership in certain stores - Anonymous employee Sephora Employee Review

3.0
Dec 15, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gratis Bonus Benefits (for some part timers) Some stores that have fun and genuinely friendly managers are great to work in

Cons

Work hours - If you kiss up to your boss you get the hours you want to work, if not they tell you that the computer generates the schedule and that they need you to work those hours and nothing can be done. Management - most of the leadership team are brought in from other companies and lack knowledge of products and are basically useless to help clients on the sales floor. When a situation comes up, they seem to really listen to you but will not do anything about it. Favoritism - be the managers eyes and ears (SNITCH) to the store and you can have a chance to move up within the company. Communication - lack of communication to entire team about upcoming news, policy changes and proper ways to handle proper cash register situations.

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5.0
Jun 2, 2026
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CEO approval
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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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