I think I had PTSD from working at Sephora - Anonymous employee Sephora Employee Review

1.0
Feb 1, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We do occasionally get gratis, but even that has gone down

Cons

The Merchandising team is hands-down the most toxic work environment I have ever been a part of. The amount of times myself, or my coworkers, sat in our cubicles and just cried is insane. There is no support, no work-life balance, and everybody is constantly backstabbing each other and willing to throw anybody under the bus to protect themselves or get a leg up. I have worked in the beauty industry my entire life and it was always my goal to work at Sephora. I'm so disappointed in what the company has become. Managers are constantly stealing ideas from junior employees. Nobody ever share credit or even gives opportunities to develop and grow. I had to leave Sephora because I was seriously concerned for my mental health. If you are reading this, please reconsidering employment at Sephora.

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5.0
May 13, 2026
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Pros

Good pay flexible customer experience

Cons

Not enough hours to support me

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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