Bad Experience - Merchant Sephora Employee Review

2.0
Feb 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Getting a discount, it’s only 20% which is the lowest I’ve ever seen at any place I’ve worked It’s the same as a customer gets during a sale. Gratis is good

Cons

Management forces you to do their job and not be paid for it or they tell you you can leave. Our Leaders have promised us a salary increase for years to be in line with other merchants and they have not come through. We’ve been told we will not receive a bonus this year. I have joined a group of us that are putting together a class action with a lawyer on doing jobs we are not being paid for since this borderlines abusive. Management shows no respect to employees unless you do their dirty work and backstab your fellow employees. No daycare, terrible medical benefits, no free lunches, gym exercise, snacks, etc. like every company in the Bay Area. Candidates think it’s a great place to work but if they only knew so I finally felt the need to share details. No work life balance whatsoever and all we do is spend all of our time in wasted meetings and conference calls that are completely unnecessary

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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