Much to be desired - Anonymous Sephora Employee Review

3.0
Jul 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy to gain experience in many areas

Cons

Upper management lacks direction and focus which trickles down to lower level staff, resources are spent in the wrong areas, unreasonable expectations, double standards across departments, upper management does not listen to employees and therefore turnover is extremely high. Sephora used to be a great place to work, but it's been on a steady decline.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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