Avoid if you want sanity in your life - Merchandising Sephora Employee Review

1.0
Jun 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Salary and gratis. They have to pay that much for people to actually work here.

Cons

There is no work-life balance. The merchandising department where I worked for almost a decade was full of incompetent people. The supply chain area is a complete mess - to the systems, data collecting, to the strength of the work force. So much politics and favoritism at play here. There is a lot of whispering and unnecessary gossip. There is always too much work to do, so you'd better have experience because they can barely provide sufficient training for newcomers and expect them to hit the ground running on day 1. STAY AWAY for your sanity!!

Explore other reviews about Sephora

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

See reviews by: Helpful|Rating|Date|All