It’s Good Until It’s Bad - Operations Associate Sephora Employee Review

3.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

-Occasionally get free training items -Pay is better than most retail environments -Opportunity to learn more about beauty brands to assist customers better -Always have work to do -Amazing operations team and very talented beauty advisors

Cons

-Lazy, gossipy culture that leaves hard workers to do more work than needed -Incompetent assistant store manager and store manager -Compromised work/life balance due to lazy coworkers who talk amongst themselves more than they do their actual job on days hard workers are off -Management has poor hiring practices

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Sephora Response
4mo
Thank you for taking the time to share your experience and feedback. We’re glad to hear you valued the competitive pay, connection with clients, and working alongside a great team. We also appreciate your feedback regarding accountability, leadership, and work-life balance. Creating a collaborative environment where expectations are clear and everyone contributes is important to us, and your input helps guide our efforts to strengthen our retail leadership teams. Thank you again for your feedback and time with Sephora.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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