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Restaurant Associates

Is this your company?

Absolutely awful - Catering Server Restaurant Associates Employee Review

1.0
Nov 14, 2018
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good.

Cons

Work conditions are awful. Labor required is borderline slavery. You are essentially pantry staff, server and event space staff as you have to set up and break down the event venue. Management is god awful! The most disrespectful group of people I’ve ever come across in a professional setting. Complain and will throw a hissy fit if you eat during a 12 hour shift. Management literally do not care about the staff. Managament at Winterthur and Penn museum steal tips from the staff which is absolutely disgusting. When given the opportunity to give staff left over food and drink management will deliberately throw away food JUST to prevent butler staff from having it. The food provided was sometimes hot sometimes cold. Usually cold and scraps. Listen, I usually do not write reviews but I promised myself once I left I would tell as many people about this place as possible. By far the worst place I’ve ever worked in my history.

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Restaurant Associates Response
7y
Can you please reach out to me directly rcerrati@restauarntassociates so I can better understand your concerns and work with you to resolve the issues. We have an open-door policy and encourage all our associates to reach out to anyone in Senior management at any time. thank you

Explore other reviews about Restaurant Associates

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good leaders and fellow associates

Cons

Long hours and long days

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

If you work the right contract the holiday schedule is nice. Never ending supply of company branded temu quality merch as gratitude for a job well done.

Cons

Tend to make knee jerk reactions in management. Upper management support is performative. Endless half useful meetings that should be emails given they tout a great work life balance but bog you down in processes that change weekly. Merit increases are measly at best. Required 50 hr work week but it’s frequently 55-60. Vacation and sick time are taken in half day intervals so leaving an hour early results in a half day loss. No real system allowing breaks for lunch. I was told i could sit down for 15 mins at the end of lunch service to eat but that is seldom achievable. HR will throw you under the bus given the first opportunity and will not support you when dealing with problematic employees. Management turnover is extremely high.

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