Very Poor Management - Anonymous employee OpenTable Employee Review

1.0
Mar 29, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Live/Work balance seems to be good on most teams.

Cons

I am continually shocked by how bad management is at the company. Working on a team that often utilizes freelancers and contractors, I am embarrassed at how long it takes for those individuals to be paid the money they were promised, over 7 months in some cases. The management and HR teams seem to move particularly slow in matters like this. The company claims the usual platitudes of "moving fast" being "thought leaders" but the reality is that the petty ego-wars that middle management wage against each other keep anything interesting from actually happening at OpenTable.

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Pros

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Cons

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Jun 5, 2026
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Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
2d
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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