Supportive and fun! - Casual Sales Assistant Lush Employee Review

5.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

- Genuinely quite a supportive workplace and very accommodating of different needs (physical and mental!). - Crazy amounts of freebies! - Fun work environment! - Come home smelling AMAZING every day! - Lot’s of incentives and team support to get you motivated. - Supported to express your actual political stance if a customer engages you about it, no need to grin and bear it when they espouse hateful rhetoric!

Cons

- Always have to be *on* because of the store’s upbeat vibe (can be hard if you’ve got a lot of stress). - Company is VERY loud about their social and environmental activism, which can make it feel a bit performative. - Honestly just the normal issues that you get anywhere in retail: customers being rude, on your feet all day etc…

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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