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      Inconsistent values - Retail Sales Assistant Lush Employee Review

      1.0
      Jan 20, 2024
      Retail sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      At the core, values are admirable; a good ethical and unique product selection; hands-on sampling encouraged to enhance knowledge.

      Cons

      Inconsistent direction, contradictory task changes and confusing leadership, including micro-management and removal of any opportunity to apply initiative or assert professional judgment. Criticism and passive aggression prevailed and leaders exhibited explicit dislike for team members. Gossip and inappropriate language lead to a negative atmosphere, with team members often experiencing emotional distress.

      Explore other reviews about Lush

      5.0
      Dec 23, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management Company cares about employees Employee discount Lenient

      Cons

      I’ve tried to think of some, and I don’t think I have any cons

      1.0
      May 25, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discounts, we got 50% off of most items

      Cons

      Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

      1
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