Terrible - Sales Assistant Lush Employee Review

1.0
Apr 27, 2023
Recommend
CEO approval
Business Outlook

Pros

We were allowed to taken imperfect product home for free, we also got 50% employee discount.

Cons

The manager would sit out the back on their laptop for the entirety of every shift, claiming to do schedules but schedules were never completed on time. There would be a floor full of customers and two people on and the manager would still sit out the back. Company was also a huge joke, things that were advertised as package free arrived in single use plastic that we threw out.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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