Pay is abysmal for the work required - Keyholder/Floor Leader Lush Employee Review

2.0
Jan 16, 2023
Recommend
CEO approval
Business Outlook

Pros

-50% discount, free stuff all the time -have made genuine friends with many coworkers -schedule is flexible if you’re in school

Cons

- disgusting, disrespectful pay for all they expect of you - workload at all levels is above and beyond what any retail job should require - management constantly in rotation because they always realized they’re doing a crazy amount of work for pennies which leads to constant shifts in management style and anxiety among employees - used to be a job that was very queer and neurodivergence friendly, but all upper management are becoming less and less understanding - cult-like mentality and ridiculous, pushy sales techniques used - ceo is condescending

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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