Unorganised company leading to toxic workplace - Supervisor Lush Employee Review

1.0
Oct 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Do meet some lovely people and get good staff discount. Loads of free stuff, probably too much.

Cons

Too many to list: • No Regional Managers leaving store managers with total control, creating huge disparity between different stores. This also means progression is difficult as once youre a store manager thats it. •Toxic workplace where all staff have become too involved in each others lives, no proper boundaries set between managers and staff creating an environment of gossip. • Upper management too concerned with being positive to give staff members a reality check. Some staff were (and still are) waiting for promised/suggested promotions but in reality they will never be offered these positions, management just string them on for years and years. • Lack of consistency and clear favouritism when it comes to most things - availability feedback etc. • No consistency within the management team • Lots of drama within the team, people feel a need to be included in everything and consistently there is drama about nights out etc • Yet throughout this nobody is ever really held accountable, put on performance reviews or have efficient action taken. I mean you even had some really serious incidents in my tenure and rather than actually firing staff they were just demoted? • Toxic workplace leass to people doing work way above their pay grade! Wether this be training marketing etc

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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