avoid! - Anonymous employee Lush Employee Review

2.0
Sep 19, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good discount okay pay most sales staff are friendly

Cons

extremely cliquey higher management (all of them are either related or best chums and have worked there for years) favouritism by higher management expectations of staff is too high (they pull you to the side or off the shop floor to criticise your sales techniques almost every shift and pick on the tiniest details) mgmt refuse to push HQ for CCTV to be installed (the amount of times staff would be assaulted or harassed by the public was awful and with no cctv, the police can’t help) have to put on fake smiles unhygienic conditions in the back of house, never on top of keeping the place clean and tidy

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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