Pros and Cons - Supervisor Lush Employee Review

3.0
Apr 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great product with great ethics, made my friends for life there, discount! I worked at lush a long time ago, for 4 years. While I was there, I met some incredible people, learnt a lot and really came out of my shell. It was great for my confidence and some of the folks I met there I think I will know forever.

Cons

There was no HR, felt taken advantage of, felt culty. While I was there I was one of two supervisors. My manager had a breakdown as a result of being poorly treated by company,(we had high targets and she would often put in 60+ hour weeks to get us there) and then the same happened to my fellow supervisor I was left to run the store during a refit, with no support, and on minimum wage. When I asked for a payrise I was told no. The company threatens staff (this may have changed) with the '1000s of others want this job' and this means they often take advantage of staff. I was also was an instore trainer and had to make my own training materials in my own time, unpaid. This seems ubsurd to me now.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

See reviews by: Helpful|Rating|Date|All