Not what you would expect from an 'ethical' company. - Sales Assistant Lush Employee Review

1.0
Nov 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Good discount Good Pay Other Sales assistants were lovely. Generally was enjoyable. Great products.

Cons

-Management was awful, 'us vs them' mentality. -Can be mentally draining. -Inexperienced Supervisors, generally looking to meet a quota in disciplinary action. -Pushy sales tactics (sometimes customers just want to be left alone!!) -Scare mongering tactics were often used, and the systems in place to "control" employees were generally patronising, including disciplinary action if you are off sick too much. -Mental health and wellbeing was not taken seriously. -Joined feeling excited to work for such a great company, and left feeling deflated and disappointed in what I thought to be an ethical company who treats their employees with respect and decency.

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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