Pressured to pounce - Sales Assistant Lush Employee Review

2.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice 50% discount off the products! I've worked in two Lush stores and one was a lot more chilled than the other which was nice.

Cons

Complete favouritism from management that they don't even try to hide. I was made to pounce on customers as soon as they walked in the door- even the ones that clearly didn't want to be approached which felt extremely awkward. If they said "I'm just looking", which is usually code for "I just want to shop in peace", then we were told to keep upselling anyhow.

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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